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Weekly Round Up
23 January 2019
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Enhancing end-to-end passenger experience and business performance

Global market leader for logistic process automation at airports and in the parcel market

The importance of digital

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Comprehensive security, government and business solutions

Features

Is airport public Wi-Fi cyber-secure?
Earlier this year, cybersecurity experts Coronet published a report ranking the US airports where passengers are most likely to be hacked if they sign in via a public Wi-Fi network. But just how risky is it to connect to public Wi-Fi in an airport? Elliot Gardner finds out more.

Personal technology
Biometric scanning technology by airport operators promises to make journeys through the terminal space smoother for passengers. But how close is this vision to reality? Greg Noone talks to Simon Wilcox, passenger automation programme lead at Heathrow, about how the hub intends to use biometrics to improve traveller’s experiences while maintaining security.

Snow patrol
When snow is part of life every winter, an airport requires a comprehensive solution to ensure customer’s journeys are as safe and on-time as possible. Jenny Southan meets with a mix of airport operators and airlines to get a clear picture of how airports should function when winter elements conspire.

Flight club
For many passengers, the thought of applying for flight compensation can be daunting, particularly if there is uncertainty as to whether the claim is valid. Henrik Zillmer, CEO and founder of AirHelp, seeks to remedy this problem by providing legal services to airline passengers who have experienced a flight cancellation, delay or overbooking.

On cloud nine
More and more airports are looking to cloud services to give them a competitive edge and improve the passenger experience. Irish airport operator daa, which runs Dublin and Cork airports, is no exception, as Padraic Doyle, president for technology, tells Future Airport.


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